Privacy Policy

1. Introduction

NORTHSTAR ECOM GROUP PTY LTD (ACN 693 962 104) ("NORTHSTAR", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Personal Information You Provide

• Name and contact details (email address, phone number, postal address)
• Billing and shipping information
• Payment information (processed securely through our payment providers)
• Account credentials if you create an account
• Order history and preferences
• Communications with us (emails, chat messages, reviews)

Information Collected Automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and inquiries
• Sending marketing communications (with your consent)
• Improving our website, products and services
• Personalizing your shopping experience
• Preventing fraud and maintaining security
• Complying with legal obligations
• Analyzing website usage and trends

4. Disclosure of Your Information

We may disclose your personal information to:

• Service providers who assist us in operating our business (e.g., shipping companies, payment processors, IT service providers)
• Professional advisers (lawyers, accountants, auditors)
• Government authorities when required by law
• Third parties in connection with a business transaction (e.g., merger, acquisition)

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of our service providers may be located overseas. Before disclosing your personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles or that you have consented to the disclosure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our website
• Deliver relevant advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. Our security measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on privacy and security practices

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When your personal information is no longer required, we will securely destroy or de-identify it.

9. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below.

10. Marketing Communications

With your consent, we may send you marketing communications about our products, services, promotions and events. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your account preferences

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

14. Complaints

If you believe that we have breached the Australian Privacy Principles or wish to make a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: